Refund policy

At Your Kind Mind, we want you to feel confident when shopping with us. If there's an issue with your order, we're here to help.

Returns

We offer a 2-day return policy, which means you have 2 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in the same condition you received it
  • Include all original tags (if applicable)
  • Be in its original packaging
  • Include proof of purchase or your order confirmation

To start a return, please contact us at jerilyn.bktn18@gmail.com within the 2-day return window.

If your return is approved, we'll provide instructions on how and where to send your package.

Return Address:

Jerilyn Brown
7035 Royal Meadow Pl
Las Vegas, NV 89147-4861

Items returned without first requesting authorization will not be accepted.

If you have any questions about a return, please contact us at jerilyn.bktn18@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at jerilyn.bktn18@gmail.com with your order number and photos of the issue. We'll review your claim promptly and work to resolve the problem as quickly as possible.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made products
  • Digital downloads
  • Coaching sessions
  • Workshops and online classes
  • Memberships or subscription services
  • Gift cards
  • Sale or clearance items

For health, safety, and copyright reasons, digital products and services are non-refundable once purchased unless otherwise required by law.

If you're unsure whether your purchase qualifies for a return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If your return is approved, you may place a new order for the item you'd like after your return has been processed.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, your item must be:

  • Unused and unworn
  • In its original condition
  • In its original packaging
  • Accompanied by proof of purchase

Please note that customized products, digital products, and certain services may be exempt from this right where permitted by applicable law.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at jerilyn.bktn18@gmail.com so we can assist you.

Questions?

If you have any questions regarding returns, refunds, or your order, please contact us at:

Email: jerilyn.bktn18@gmail.com

We're always happy to help. 💜